The digital initiatives and on-ground services are seamlessly integrated through well documented instructions and manuals. Training of staff is also organised on need basis.
To create awareness for digital initiatives, regular campaigns are organised for rural and urban population through various media. Online ticketing through mobile and website is available globally. About 80% of reserved tickets are being booked online. Mobile Application on various platforms is also available for booking reserved and unreserved tickets as well as provision of other railway services.
This information was given by the Minister of Railways, Communications and Electronic & Information Technology, Shri Ashwini Vaishnaw in a written reply to a question in Lok Sabha
