Flipkart, India’s homegrown e-commerce marketplace, continues to redefine the future of online shopping in India with the launch of two new experiences – a shopping assistant ‘Flippi’ powered by ChatGPT and a unique video-led browse mode ‘Vibes’ as part of its SwipeScreen’ experience.
SwipeScreen provides multiple homepage experiences and aims to simplify the e-commerce shopping experience for all customers, especially new-to-e-commerce shoppers. These experiences are available conveniently with just a swipe from the Flipkart homepage – a swipe left to chat with ‘Flippi’ and a swipe right leading to the ‘Vibes’ experience.
With the introduction of an end-to-end shopping assistant ‘Flippi’ powered by ChatGPT, Flipkart aims to enable consumers to find products that align with their individual tastes and needs in an intuitive, conversational manner. Many customers find it challenging to make a purchase decision and rely on an expert’s opinion to guide them on the product that suits their needs best. ‘Flippi’ on Flipkart specifically addresses this and performs the role of a decision-making assistant that is equipped to answer any open-ended question from the customer, which can include product type that suits them best, budget-related choices or even what is most age-appropriate. By providing in-depth guidance at every stage of the shopping experience, Flipkart will help millions of customers make better online shopping decisions. Currently available in English, ‘Flippi’ will soon be available in multiple languages along with voice support, making it accessible to a broader range of users.
‘Vibes’ – a new video browse feature that can be accessed by swiping to the right on the Flipkart app homepage, integrates the shopping experience with video content, thereby bringing the traditional window-shopping experience to the Flipkart platform. Based on in-depth customer research, Flipkart has observed that video engagement helps customers make shopping decisions more seamlessly. Through Vibes, consumers can enjoy product discovery in an engaging and fun way by watching thousands of short videos. With this launch, Flipkart continues to bridge the gap between content and commerce for every shopper even further.
Speaking about the launch of ‘Vibes’ and ‘Flippi’ on Flipkart, Bharath Ram – Senior Vice President, Growth and Retention, Flipkart, said, “We’re thrilled to unveil our latest on-app experiences ‘Vibes’ – a video-led browsing experience and a shopping assistant ‘Flippi’ powered by ChatGPT, that are going to change the way millions of Indians experience e-commerce, especially in the run-up to this year’s festive season. At Flipkart, we take great pride in leveraging the latest technological advances to create delightful and innovative experiences for our shoppers, and define the future of online shopping.”
E-commerce shopping experiences are currently limited by user intent, where customers search for specific products or browse the catalog. This can be challenging for complex purchases or when customers are undecided about what they want. Flipkart’s SwipeScreen experiences aim to address this by providing human-like guidance and bringing in an element of entertainment via engaging video content. This includes providing succinct product explanations, addressing queries, and aiding customers in decision-making. The SwipeScreen experience builds on cutting-edge technology to create intuitive shopping journeys, instilling a sense of assurance in consumers and thereby increasing their confidence when making purchases.
Shopping Assistant ‘Flippi’ powered by ChatGPT
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VIBES – A video-led browsing experience
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