Tag: Customer Service

How AI Tools Are Supporting Customer Service Teams
AI

How AI Tools Are Supporting Customer Service Teams

May 3, 2025
64% of Customers Would Prefer That Companies Didn’t Use AI For Customer Service: Gartner
Latest News

64% of Customers Would Prefer That Companies Didn’t Use AI For Customer Service: Gartner

July 24, 2024
Only 8% of Customers Used a Chatbot During their Most Recent Customer Service Interaction: Gartner
AI

Only 8% of Customers Used a Chatbot During their Most Recent Customer Service Interaction: Gartner

June 21, 2023
Gartner Survey Finds Customer Data and Analytics as Top Priority for Achieving Customer Service and Support Goals in 2023
Cybersecurity

Gartner Survey Finds Customer Data and Analytics as Top Priority for Achieving Customer Service and Support Goals in 2023

January 16, 2023