Tag: CX

81% of Indian consumers want more human-like AI: Zendesk 2025 CX trends report
Latest News

81% of Indian consumers want more human-like AI: Zendesk 2025 CX trends report

November 26, 2024
Zendesk Launches Flexible Pricing for Customised AI Journeys
AI

Zendesk Launches Flexible Pricing for Customised AI Journeys

November 13, 2024
Zendesk First in CX industry to offer outcome-based pricing for AI agents
AI

Zendesk First in CX industry to offer outcome-based pricing for AI agents

September 18, 2024
83% of leaders in India say traditional CX will be dead in 3 years: New Zendesk study
AI

83% of leaders in India say traditional CX will be dead in 3 years: New Zendesk study

August 16, 2024
Ozonetel Launches AI-led solution suite, built exclusively for digital-first customer experience
AI

Ozonetel Launches AI-led solution suite, built exclusively for digital-first customer experience

April 4, 2024
Global BPM and CX solutions firm fusion CX expands footprint in India
Latest News

Global BPM and CX solutions firm fusion CX expands footprint in India

February 6, 2024
90% of Indian CX leaders say generative AI will make every digital interaction effective: Zendesk’s CX trends report 2024
AI

90% of Indian CX leaders say generative AI will make every digital interaction effective: Zendesk’s CX trends report 2024

January 23, 2024
CX Measurement Strategies Are Moving Beyond NPS: HBR and Genesys Study   
Cybersecurity

CX Measurement Strategies Are Moving Beyond NPS: HBR and Genesys Study   

March 21, 2022
97% of Indian companies say CX innovation is required to protect businesses from competitors: Zendesk study 
Cybersecurity

97% of Indian companies say CX innovation is required to protect businesses from competitors: Zendesk study 

October 20, 2021