Chennai, 20th March, 2025- Autonom8, a leader in GenAI-driven hyperautomation, announced its partnership with TVS Electronics, a trusted name in the electronics industry and technology solutions, to enhance service intelligence and streamline operational efficiency. This collaboration brings real-time insights and automation to TVS Electronics’ service operations, helping improve call trend analysis, rescheduling, cancellations, and engineer performance tracking.
Transforming Service Intelligence with Hyperautomation
In the electronics and service industry, optimizing service operations is crucial for maintaining customer satisfaction and operational efficiency. Autonom8’s GenAI-powered Service Intelligence tool empowers TVS Electronics with:
- Real-time insights into call trends, cancellations, and rescheduling, improving service delivery.
- Automated tracking of engineer performance, ensuring efficient field operations.
- Instant, structured responses to service-related queries, reducing manual intervention.
- SLA compliance monitoring, enabling proactive issue resolution.
By leveraging Autonom8’s AI-driven automation, TVS Electronics enhances its ability to streamline decision-making, improve service workflows, and optimize resource utilization.
A Partnership Focused on Operational Excellence
“TVS Electronics is committed to delivering exceptional service experiences, and Autonom8’s hyperautomation platform enables us to achieve greater efficiency and agility,” said Ravi Peddhibhotla, Chief Digital Officer at TVS Electronics. “With real-time insights and AI-driven automation, we can proactively address service trends, optimize engineer performance, and ensure SLA compliance.”
The Future of AI-Driven Service Management
Autonom8’s AI-powered automation platform helps businesses in the technology and service sectors scale operations while minimizing manual effort. The platform’s low-code framework makes it adaptable across industries, ensuring businesses can customize solutions to meet evolving customer expectations and operational challenges.
“Service intelligence is a game-changer for organizations looking to enhance efficiency while maintaining superior customer service,” said Kameswaran Subbaraman, VP of Engineering at Autonom8. “Our partnership with TVS Electronics showcases the power of GenAI-driven automation in transforming service operations, improving decision-making, and delivering exceptional service experiences.
About TVS Electronics: Established in 1986, TVS Electronics (TVS-E) is an Indian electronics manufacturer with a legacy of over 37 years. A market leader, the company specializes in delivering cutting-edge hardware solutions tailored for diverse sectors, including retail, banking, shipping & logistics and Government establishments. In addition to its advanced hardware offerings, TVS-E also provides sophisticated billing software solutions, catering to the burgeoning retail industry.
TVS-E offers plug ‘n play warranty management solutions for Global IT brands along with IT-Infra Managed Services for mid to large enterprises, along with managing the end-to-end IT lifecycle to ensure efficiency in total cost of ownership. In addition, TVS-E offers state-of-the-art Electronic Manufacturing Services plant spanning 65,000 square feet in Tumakuru, Karnataka. The company specialises in the installation and maintenance of solar panels. Furthermore, TVS-E actively contributes towards providing services such as the installation of EV charging stations in both public and private locations, along with innovative solutions for battery swap.
TVS-E’s established E-Auction platform is among India’s leading legitimate online platforms involved with disposing of office and IT infrastructure, industrial equipment, metal scraps and chemicals. With a country – wide footprint through 1000+ sales partners, a pan-India network of 320+ walk-in centres, 47 collection points, 6 offices, 25 warehouses and 5000+ feet on the street.
Since 2022, TVS Electronics has been officially certified as a Great Place to Work for four consecutive years.
About Autonom8: Autonom8 specializes in GenAI-enabled hyperautomation, helping businesses modernize processes, improve efficiency, and enhance customer experiences. With its low-code automation platform, Autonom8 enables enterprises to scale operations, reduce costs, and stay ahead in a dynamic market.
