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Tag: Customer Experience

Niyo Doubles Click-Through Rates and Improves Customer Retention with CleverTap
Fintech

Niyo Doubles Click-Through Rates and Improves Customer Retention with CleverTap

November 29, 2024
Only 10% of Businesses Are Ready to Become Experience-Orchestrated, Highlighting Lack of Personalisation
Analytics

Only 10% of Businesses Are Ready to Become Experience-Orchestrated, Highlighting Lack of Personalisation

November 29, 2024
81% of Indian consumers want more human-like AI: Zendesk 2025 CX trends report
Latest News

81% of Indian consumers want more human-like AI: Zendesk 2025 CX trends report

November 26, 2024
70% of CX Leaders Identify AI as Crucial, but Only 34% Agree Their Organization Currently Has Knowledge and Expertise to Adopt AI
Latest News

70% of CX Leaders Identify AI as Crucial, but Only 34% Agree Their Organization Currently Has Knowledge and Expertise to Adopt AI

September 24, 2024
83% of leaders in India say traditional CX will be dead in 3 years: New Zendesk study
AI

83% of leaders in India say traditional CX will be dead in 3 years: New Zendesk study

August 16, 2024
90% of Indian CX leaders say generative AI will make every digital interaction effective: Zendesk’s CX trends report 2024
AI

90% of Indian CX leaders say generative AI will make every digital interaction effective: Zendesk’s CX trends report 2024

January 23, 2024
Locus foresees customer experiences, convenience, and sustainability driving logistics excellence in 2024
Cybersecurity

Locus foresees customer experiences, convenience, and sustainability driving logistics excellence in 2024

December 12, 2023
Customer Satisfaction Rises as Intelligent Virtual Assistants Address Service Frustrations, Kore.ai Report Reveals
AI

Customer Satisfaction Rises as Intelligent Virtual Assistants Address Service Frustrations, Kore.ai Report Reveals

October 26, 2023
Bharti AXA Life Insurance drives digital transformation of its services through Project Serv-o-ttam
BFSI

Bharti AXA Life Insurance drives digital transformation of its services through Project Serv-o-ttam

May 24, 2023
Organizations Investing More in Customer Experience Research and Insights: UserTesting Research
Cybersecurity

Organizations Investing More in Customer Experience Research and Insights: UserTesting Research

May 16, 2023