By Aditya Rangroo
Noida, April 24: TELUS International, a leading digital customer experience (CX) innovator, has launched its TELUS Digitization Campus in Noida.
The new campus addresses the growing demand for global technology implementation and optimization in global markets while providing the company’s employees with state-of-the-art infrastructure and amenities to help them perform at their best and deliver innovative, AI-fueled digital solutions to clients.
With about 3,000 workforces at present, the newly launched campus will scale up in the future with the help of the maximum utilization of technology.
Addressing the media, Arshad Majeed, Regional Vice President of Service Delivery, TELUS International Digital Solutions, said TELUS International always believe in the power of innovation to drive business success, and our team’s expertise, amplified by the collaborative spirit of our TELUS Digitization Campus model, positions us to continue delivering incremental value to our clients worldwide.
“Our experts design, build and deliver end-to-end customer experiences, and they are passionate about customizing solutions that deliver tangible business results for our clients with faster turnaround times to reduce costs that meet changing market dynamics,” said Majeed.
As part of its global growth strategy, TELUS International has continually invested in its workforce, infrastructure and technology capabilities to stay ahead of evolving market demands and emerging trends. The launch of the TELUS Digitization Campus in India underscores the company’s dedication to fostering innovation, empowering talent and driving digital transformation for its clients around the world.
Talking about the government support, Majeed said TELUS International has always received a great amount of support and encouragement from the state and central government. India is transforming at a much higher rate with companies deploying several new technologies and there is huge market for growth and consumption.
As technology is making inroads into almost every sector and industry, there has been concern about jobs will be taken away by robotics using Artificial Intelligence (AI). Dismissing this notion, Majeed highlighted that AI is surely going to be the most popular technology and many business will find it easy to grow with the help of AI, however, human touch will always be there across sectors.
Meanwhile, Monty Hamilton, Senior Vice President, TELUS International, said India’s robust talent pool and thriving technology industry make it a perfect location for our second TELUS Digitization Campus. “With proven success in Central America, where our team members continue to deliver a broad portfolio of digital and AI solutions to global clients, this new campus builds upon our existing operations in India. We’re confident our TELUS Digitization Campus in India will become yet another springboard for developing next-generation solutions for our global clients,” he said.
TELUS International India operates three sites across Noida and Bengaluru with more than 6,000 customer experience experts, technology professionals and developers with extensive mastery of digital technologies like artificial intelligence (AI), cloud computing, and big data to automate tasks, personalize experiences, and gather valuable customer insights.
Interestingly, the company’s first TELUS Digitization Campus was established in Guatemala in 2022, and the two facilities will operate in lock-step to enhance the ideation process, maximize productivity and foster collaboration.
