Aegis Limited, a global Outsourcing and Technology Services Company was recently awarded the Malaysia BPO Service Provider of the Year award for the second consecutive year. The award was presented to Aegis at the 2016 Frost & Sullivan Malaysia Excellence Awards banquet, held at Grand Hyatt Kuala Lumpur on April 14.
“Aegis established its strategic presence in Malaysia via acquisition of Symphony BPO in 2014. Aegis has done remarkably well to amalgamate its global best practices and Symphony’s local strength to further expand and
surge ahead of competition despite tough economic environment and vulnerability in the Malaysian currency,” said Krishna Baidya, Head – Customer Contact Research, Digital Transformation Asia Pacific at Frost & Sullivan.
He added that the company’s customer-centric strategy, technology sophistication, comprehensive service portfolio have enabled Aegis to retain and grow its customers in 2015, thereby setting a new industry benchmark in the Malaysian BPO market.
“While the company achieved a high double digit revenue growth in 2015, Aegis continues to leverage Malaysia as a strategic delivery location due to its multi-lingual language capabilities and further strengthened domain expertise to support diverse requirements equally from both domestic and international clients,” Mr. Baidya said.
Sandip Sen, Global CEO, Aegis Limited said “We are honored to be presented with the Malaysia BPO Service Provider of the Year award for the second consecutive year. Excellent Delivery capabilities, High Quality talent pool and Multi-lingual competencies make Aegis Malaysia a great partner for clients across the United States, Europe and Asia Pacific. The Malaysian economy, due to its macro-economic factors such as a strong economy, stability, good connectivity, government support and a well-developed infrastructure, has reached an inflection point which is conducive for the growth of the IT-BPM industry.”
Aegis Malaysia currently provides multi-channel, multi-ethnic and multi-lingual Customer Lifecycle Management services across domestic and international sourcing markets such as Singapore, Japan, Korea, Thailand, Indonesia, Australia, North America and Far East.
