Zoho Corporation, the Chennai-headquartered global technology company, has announced today that BigBasket, India’s leading online supermarket, has successfully implemented a custom-built CapEx procurement ERP software using Zoho Creator, the low-code application development platform from the company.
The cloud-based custom ERP has helped BigBasket enhance its operational efficiency, streamline its processes, and significantly cut costs, resulting in tracking savings of almost ₹3 crores in just six months. With this solution, BigBasket has reduced the time taken to complete tasks by 50% It aims to utilise Zoho Creator’s AI capabilities for the larger digital transformation and to replicate the solution for its operational expenditure model soon.
Before implementing the custom ERP solution, BigBasket used conventional ERP software for approval and Excel sheets to prepare purchase orders and send PO’s by email to suppliers. The company processes around 5 lakh orders per day, and this manual intervention resulted in limiting visibility into
projected budget versus actual budget. That’s when AorBorC Technologies helped BigBasket create modules of the CapEx procurement ERP with Zoho Creator. This removed the need for manual intervention, integrated business systems, and enabled better automation. The custom-built solution resulted in significant process improvements and assisted the company in creating a scalable modern ERP software for the organization.
Vinayaka Gangavati, Head of Procurement at BigBasket, said, “One of the biggest challenges BigBasket faced was that we were using multiple software for the CapEx management process that needed a lot of manual intervention. However, we automated everything with various modules obtainable with Zoho Creator, including PO creation, vendor management, invoice processing, realtime dashboards, etc. The custom-built solution drove significant process improvements and assisted us in creating scalable modern ERP software for the company. Moving forward, we want to replicate Zoho Creator for our operational expenditure model because currently, we are using it for only CapEx. We want to utilise all the AI capabilities that the platform offers for the larger digital transformation of BigBasket, creating an impact on all our business operational areas.”
Zoho Creator enables businesses to build applications for their unique needs a with advanced visual workflow editors, automate and integrate business systems, consolidate information, and streamline processes at significantly lower costs. The apps built on the web run natively on PCs, tablets, and both
iOS and Android mobile devices. Bharath Kumar, Head of Marketing & CX – Zoho Creator, said, “Becoming a part of BigBasket’s digital transformation journey has been an exciting experience for us. Zoho Creator’s low-code platform has enabled BigBasket to build a custom ERP that aligns with their internal processes and business needs, resulting in substantial cost savings. Our platform is designed to provide businesses of all sizes with advanced visual workflow editors, automated and integrated business systems, and streamlined processes that solve complex problems. We are thrilled to see the impact that Zoho Creator has had on BigBasket’s operational efficiency and look forward to supporting them in their future digital transformation initiatives.”
