Verint recently announced that a business process outsourcer (BPO) reported groundbreaking AI business outcomes using the Verint Call Risk Scoring Bot, blocking $6 million of self-service fraudulent attempts throughout July 2024.
The BPO is offering citizens a self-service tool to collect state unemployment insurance payments. As sophisticated fraudsters aggressively target such programs, the BPO chose the Verint Open Platform to deliver fraud protection for its self-service offering. Today, the Verint Call Risk Scoring Bot proactively analyzes customer behavior data and detects fraudulent patterns.
“The Verint Call Risk Scoring Bot actively detects and mitigates fraud before it occurs, delivering strong and tangible AI business outcomes. The bot now enables the BPO to protect unemployment insurance payments for millions of consumers while safeguarding tens of millions of taxpayer dollars,” says Verint’s David Singer, global vice president, Go-to-Market.
