InterGlobe Technologies (IGT), the leading provider of integrated IT-BPM solutions to the travel and hospitality industry, announced the opening of its 3rd global delivery center in Manila, as it further expands its global operations. This is IGT’s 11thglobal delivery center, with a headcount of 100 people and plans to increase to 300 local hires over the next 12-15 months. It will serve global and domestic clients from its expansive travel IT-BPM portfolio.
IGT has been operating in Philippines for over five years now and the expansion is a part of IGT’s strategy to diversify its footprint globally. The decision to set up its 3rd center in the Manila is based on the excellent infrastructure, big talent pool, supportive government policies and connectivity with the rest of the world.
“Manila is a strategic global location for us, and we are delighted to set up our 3rd delivery center here. Manila offers first-class infrastructure and a vast talent pool, which aligns with our business process infrastructure, solutions and global delivery model, allowing us to service clients more efficiently,” said Vipul Doshi, Chief Executive Officer‚ IGT.
He adds, “I would like to welcome the employees of our newest center into the organization as we further strengthen internationally benchmarked processes that allows for growth and innovation.”
The center will support BPM services such as customer service, reservations and booking services, back office processing and multi-language support among others for IGT’s travel and hospitality clients. Enabling services across multiple global service centers will drive significant efficiencies of scale and focus on deliveries that can be made remotely across the entire value chain of travel. This includes calculation of complex fares to migration and management of mainframe solutions, managing dynamic multi-contact channels to building ecommerce and mcommerce platforms.
Bringing travel expertise closer to customers will enable IGT to provide quicker services and stronger support for operations in a competitive and dynamic travel landscape. With over 15-years of travel expertise, IGT currently engages in projects for some of the largest travel brands in the world.
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