Kapture CRM, India’s leading CRM platform has successfully launched Kapdesk. Kapture CRM has been highly differentiated from the beginning due to its mobile first approach and zero dependency on any specific hardware. With the launch of Kapdesk, the 5-year-old platform has transformed into an end-to-end player in the global CRM industry.
The Kapdesk platform enables brands to manage their customer interactions through email, phone, chat, social media, SMS and many more communication touch points. With a rich API ecosystem, Kapdesk is able to integrate with everything right from telephony systems (like Ozonetel, Twilio,etc.) to complex ERP’s like Oracle, SAP, and Microsoft Dynamics etc. This way, customers get a seamless experience across all the channels. Kapdesk helps businesses to manage their entire customer service operations on a simple smart phone worth a mere 50 USD.
Brands like Quikr.com, BigBasket, Godrej, Puravankara, Star TV, Hard Rock etc are currently using Kapture CRM and are reaping the benefits of Kapdesk platform by automating their customer service operations. While Kapture has an industry specific customized offering for E-commerce, real estate, hospitality, healthcare, FMCG, pharma and banking; the core platform is sector agnostic and works well with any business that either has a sales or a customer service team. Kapdesk aims to be the single go to platform for everything related to managing the customers, right from support, operations and feedback. Some of the additional features of the platform include GPS tracking, email marketing, customer lifecycle management, custom analytics and invoicing or payment collections.
