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Tag: Customer Service

AI

How AI Tools Are Supporting Customer Service Teams

With more and more organizations becoming decentralized and more teams operating across multiple ...
Latest News

64% of Customers Would Prefer That Companies Didn’t Use AI For Customer Service: Gartner

Sixty-four percent of customers would prefer that companies didn’t use artificial intelligence (AI) ...
AI

Only 8% of Customers Used a Chatbot During their Most Recent Customer Service Interaction: Gartner

Only 8% of customers used a chatbot during their most recent customer service ...
Cybersecurity

Gartner Survey Finds Customer Data and Analytics as Top Priority for Achieving Customer Service and Support Goals in 2023

Customer service and support leaders cited customer data and analytics as a top ...
AI

Customer Service Officers will significantly investments in Chatbots, AI and Analytics in next 2 years: Gartner

Investments in technologies focused on the customer are rapidly becoming a top priority ...

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