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Tag: Customer Service

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64% of Customers Would Prefer That Companies Didn’t Use AI For Customer Service: Gartner

Sixty-four percent of customers would prefer that companies didn’t use artificial intelligence (AI) ...
AI

Only 8% of Customers Used a Chatbot During their Most Recent Customer Service Interaction: Gartner

Only 8% of customers used a chatbot during their most recent customer service ...
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Gartner Survey Finds Customer Data and Analytics as Top Priority for Achieving Customer Service and Support Goals in 2023

Customer service and support leaders cited customer data and analytics as a top ...
AI

Customer Service Officers will significantly investments in Chatbots, AI and Analytics in next 2 years: Gartner

Investments in technologies focused on the customer are rapidly becoming a top priority ...

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