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Tag: CX

Latest News

81% of Indian consumers want more human-like AI: Zendesk 2025 CX trends report

Zendesk’s 2025 Customer Experience (CX) Trends Report reveals a pivotal shift in customer ...
AI

Zendesk Launches Flexible Pricing for Customised AI Journeys

Zendesk recently introduced their market-leading AI Dynamic Pricing Plan, a flexible pricing and ...
AI

Zendesk First in CX industry to offer outcome-based pricing for AI agents

Zendesk recently announced the introduction of Outcome-Based Pricing for AI agents, a significant ...
AI

83% of leaders in India say traditional CX will be dead in 3 years: New Zendesk study

Zendesk released its Future of AI-powered CX report, forecasting a radical overhaul of ...
AI

Ozonetel Launches AI-led solution suite, built exclusively for digital-first customer experience

Ozonetel announced the launch of an AI-led solution suite, designed exclusively for digital-first ...
Latest News

Global BPM and CX solutions firm fusion CX expands footprint in India

Fusion, announced the opening of its new global facility in Navi Mumbai. This ...
AI

90% of Indian CX leaders say generative AI will make every digital interaction effective: Zendesk’s CX trends report 2024

Zendesk, Inc. released its annual Customer Experience (CX) Trends Report, the findings of ...
Cybersecurity

CX Measurement Strategies Are Moving Beyond NPS: HBR and Genesys Study   

A new study released recently from Harvard Business Review Analytic Services, in association ...
Cybersecurity

97% of Indian companies say CX innovation is required to protect businesses from competitors: Zendesk study 

According to new research released by Zendesk, Inc  in partnership with Enterprise Strategy ...
AI

CSS Corp Launches Cloud-Based Digital Customer Experience Transformation Platform

CSS Corp, a global customer experience and technology consulting services provider, today announced ...

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