CSS Corp, a leading technology support company, today announced it has been positioned by NelsonHall, in the ‘Leaders’ quadrant in their latest NEAT analysis on Hi-tech CMS.
CSS Corp has been featured as a ‘Leader’ in the following categories as part of the NEAT analysis report:
– Overall service delivery
– Cost reduction focus
– Focus on tech support services
– NelsonHall appreciates CSS Corp’s deep experience in technical support and analytics expertise for Hi-tech clients
– Report features CSS Corp’s IPs active suite of products:
– Active Edge: Provides agents with a full Omni-channel CRM view of interactions
– Activei: Support augmenting tool/app
– Active Insights: Providing analytics and business intelligence support
NelsonHall recognizes CSS Corp’s ability to track clients’ products and anticipate support queries by identifying threshold violations
According to
“CSS Corp is honoured to be positioned in the ‘Leaders’ quadrant. CSS Corp’s position as a ‘Leader’ in the NelsonHall’s NEAT analysis for Hi-tech CMS reinforces our position as a preferred support partner for hi-tech companies seeking to improve customer experience (CX), drive additional revenue opportunities and meet future requirements. In 2016, CSS Corp will broaden its competitive advantages by continuing to invest in technologies like IoT, automation and analytics to deliver superlative CX, said Raj Reddy, Chief Delivery Officer, CSS Corp.”
