BMC Software announced it has been positioned as a leader by Gartner Inc. for the second consecutive year in the August 26, 2015 Magic Quadrant for IT Service Support Management Tools (ITSSM) With this report, Remedy ITSM Suite is positioned furthest along the completeness of vision axis in the Magic Quadrant.
In addition, Gartner released its Critical Capabilities for IT Service Support Management Tools, 2015*. BMC Remedy received the highest scores in three out of four use cases: intermediate-maturity infrastructure and operations (I&O), high-maturity I&O and digital workplace ITSSM use cases.
“We are honored to be recognized as an ITSSM leader by Gartner,” said Robin Purohit, president of service support at BMC. “We feel our position as furthest along the ‘Completeness of Vision’ axis reflects the significant investments we are making in our innovation roadmap and how that connects with our customers’ digital transformation journeys. With Remedy 9 now also in the market, we continue to redefine how IT delivers extreme efficiencies through automation and a modern service desk, so IT can focus on enabling digital innovation for the business at increasingly high speeds.”
