Customer Experience Archives - India Technology News

Tag: Customer Experience

70% of CX Leaders Identify AI as Crucial, but Only 34% Agree Their Organization Currently Has Knowledge and Expertise to Adopt AI

A new research report from Genesys has found that AI is rapidly becoming ...

83% of leaders in India say traditional CX will be dead in 3 years: New Zendesk study

Zendesk released its Future of AI-powered CX report, forecasting a radical overhaul of ...

90% of Indian CX leaders say generative AI will make every digital interaction effective: Zendesk’s CX trends report 2024

Zendesk, Inc. released its annual Customer Experience (CX) Trends Report, the findings of ...

Cybersecurity

Locus foresees customer experiences, convenience, and sustainability driving logistics excellence in 2024

Since 2020, businesses have been strategically reshaping their supply chains to foster resilience, ...

Customer Satisfaction Rises as Intelligent Virtual Assistants Address Service Frustrations, Kore.ai Report Reveals

A new customer experience benchmark report from Kore.ai, the world’s leading enterprise AI ...

BFSI

Bharti AXA Life Insurance drives digital transformation of its services through Project Serv-o-ttam

In its commitment to providing a seamless customer journey, Bharti AXA Life Insurance ...

Cybersecurity

Organizations Investing More in Customer Experience Research and Insights: UserTesting Research

UserTesting, recently released the 2023 Experience Research Industry Report, a compilation of both the ...

Cybersecurity

Five most significant trends in customer experience and omnichannel communications for 2023

Global cloud communications platform Infobip reveals its top five trends for customer experience and omnichannel ...

Uncategorized

Salesforce partners with Jos Alukkas to provide a unified online and offline experience to consumers

Salesforce announced a collaboration with Jos Alukkas, a trusted jewellery brand, to further enhance ...

Sony India bolsters its customer experience with Voice AI bot, Isha

Pioneering voice automation in customer service, Sony India has recently launched voice AI ...

Tag: Customer Experience

70% of CX Leaders Identify AI as Crucial, but Only 34% Agree Their Organization Currently Has Knowledge and Expertise to Adopt AI

83% of leaders in India say traditional CX will be dead in 3 years: New Zendesk study

90% of Indian CX leaders say generative AI will make every digital interaction effective: Zendesk’s CX trends report 2024

Locus foresees customer experiences, convenience, and sustainability driving logistics excellence in 2024

Customer Satisfaction Rises as Intelligent Virtual Assistants Address Service Frustrations, Kore.ai Report Reveals

Bharti AXA Life Insurance drives digital transformation of its services through Project Serv-o-ttam

Organizations Investing More in Customer Experience Research and Insights: UserTesting Research

Five most significant trends in customer experience and omnichannel communications for 2023

Salesforce partners with Jos Alukkas to provide a unified online and offline experience to consumers

Sony India bolsters its customer experience with Voice AI bot, Isha

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