Customer Experience Archives - India Technology News

Tag: Customer Experience

Fintech

Niyo Doubles Click-Through Rates and Improves Customer Retention with CleverTap

SAN FRANCISCO, CA & MUMBAI, Nov 29, 2024 – Niyo, India’s leading fintech ...

Analytics

Only 10% of Businesses Are Ready to Become Experience-Orchestrated, Highlighting Lack of Personalisation

Affinidi, a leading data and identity management company, has released ‘Unlocking Customer Value ...

81% of Indian consumers want more human-like AI: Zendesk 2025 CX trends report

Zendesk’s 2025 Customer Experience (CX) Trends Report reveals a pivotal shift in customer ...

70% of CX Leaders Identify AI as Crucial, but Only 34% Agree Their Organization Currently Has Knowledge and Expertise to Adopt AI

A new research report from Genesys has found that AI is rapidly becoming ...

83% of leaders in India say traditional CX will be dead in 3 years: New Zendesk study

Zendesk released its Future of AI-powered CX report, forecasting a radical overhaul of ...

90% of Indian CX leaders say generative AI will make every digital interaction effective: Zendesk’s CX trends report 2024

Zendesk, Inc. released its annual Customer Experience (CX) Trends Report, the findings of ...

Cybersecurity

Locus foresees customer experiences, convenience, and sustainability driving logistics excellence in 2024

Since 2020, businesses have been strategically reshaping their supply chains to foster resilience, ...

Customer Satisfaction Rises as Intelligent Virtual Assistants Address Service Frustrations, Kore.ai Report Reveals

A new customer experience benchmark report from Kore.ai, the world’s leading enterprise AI ...

BFSI

Bharti AXA Life Insurance drives digital transformation of its services through Project Serv-o-ttam

In its commitment to providing a seamless customer journey, Bharti AXA Life Insurance ...

Cybersecurity

Organizations Investing More in Customer Experience Research and Insights: UserTesting Research

UserTesting, recently released the 2023 Experience Research Industry Report, a compilation of both the ...

Tag: Customer Experience

Niyo Doubles Click-Through Rates and Improves Customer Retention with CleverTap

Only 10% of Businesses Are Ready to Become Experience-Orchestrated, Highlighting Lack of Personalisation

81% of Indian consumers want more human-like AI: Zendesk 2025 CX trends report

70% of CX Leaders Identify AI as Crucial, but Only 34% Agree Their Organization Currently Has Knowledge and Expertise to Adopt AI

83% of leaders in India say traditional CX will be dead in 3 years: New Zendesk study

90% of Indian CX leaders say generative AI will make every digital interaction effective: Zendesk’s CX trends report 2024

Locus foresees customer experiences, convenience, and sustainability driving logistics excellence in 2024

Customer Satisfaction Rises as Intelligent Virtual Assistants Address Service Frustrations, Kore.ai Report Reveals

Bharti AXA Life Insurance drives digital transformation of its services through Project Serv-o-ttam

Organizations Investing More in Customer Experience Research and Insights: UserTesting Research

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