WorkApps, the Indian Enterprise Product Startup that specializes in Internal and Customer facing Chat solutions for the BFSI Sector has unveiled a video platform by the name www.VideoApps.io, which as per the company will enable Banks, NBFCs, Securities, Insurance Companies, Mobile Wallets, and Mutual Funds to Digitize their physical processes using Video.
Most Financial Sector companies spend a lot of time and money on physical meetings with customers for various processes like…
- KYC (Know your Customer) in case of Banking
- In Person Verification (IPV) in case of Securities and Mutual Funds
- Credit Verification / Personal Discussion for Loan underwriting
- Health assessment of Medical Insurance
- Claim settlement in case of Life Insurance
- Vehicle / Property / Asset verification in case of General Insurance
VideoApps.io is a platform that will enable customers to get on video calls with Bank Employees utilizing a simple browser on their Phones, Pads or Laptops.
‘’ A customer doesn’t need a registration, login, app or plugin. A bank employee, on the other hand, will have features like Video Recording, Live Screenshots, Document Collection, Photo Capture, Customer Location and more that will enable them to complete their business workflow,’’ said the company.
The company also claims that citing the low bandwidth availability in India, the solution has been tailored to work even with low internet bandwidth speeds. The solution can also integrate with any existing workflows of the company like a customer could be filling up a form, or doing a purchase, and gets connected on a Video Call with a bank employee.
Rudrajeet Desai, Founder and CEO, WorkApps said “The need for a Product and Platform based solution like this, was very clear to us a few months back when we launched our Video Service in beta. We can proudly say that our Customers helped us build the product and it’s used cases with numerous inputs on how this would fit in their business processes and workflows, by adhering to their compliance requirements.”
NRI Banking, Virtual RM and Remote Banking
The BFSI sector is always in the constant lookout for solutions that can decrease their branch footfalls or reduce their call centre traffic. VideoApps.io also offers integrated solutions for Virtual RM, Remote Banking and Customer Support over Chat and Video. The solution includes Text Chat based support by authenticating the customer and having the chat history available on both sides.
Credit Verification for Loan Underwriting
Personal Discussion (PD) for Loan Underwriting is one of the most critical processes for NBFCs, which ensures their Bad loans are kept in check. A Credit Verification officer has to travel to meet the customer of every loan the institution is dispersing. Home, Personal, Auto etc. Migrating that process to Video will not only ensure that time and money is saved, but will also lead to faster loan processing, and a more authentic verification. Recording these interactions will also ensure that the archived video can be referred in case the repayment doesn’t go as per plan.
Knowing that data security and ownership are of utmost importance to the BFSI sector, VideoApps.io has ensured that they have all the data hosting options possible, and yet remain compliant with the Data Protection Law that is soon to be released in Parliament. Their services are available in 4 hosting options.
Vishal Shah, Head of Data Sciences, Go Digit Insurance added “Digital Data Security is an extremely important aspect for the BFSI Sector today, especially when you are dealing with sensitive business information and customer data. WorkApps products are available in a Private Cloud setup, which becomes an extremely lucrative option for us. It’s like having all the benefits of a Cloud-based SaaS product, but with 100% data control and security.”
